Team Culture & Training

  • Five ways you will benefit:

    1. Complete a project or solve a problem for your organization in 11 weeks, start to finish, with in-class support and guidance from your own project coach.

    2. Develop expertise and confidence in problem-solving, project management, public speaking, presentations, and trust and accountability.

    3. Make connections and join a network of diverse public servants across the nation who embrace scientific thinking and challenge the status quo.

    4. Discover performance best practices, measures, and lessons learned that are improving the efficiency and effectiveness of other organizations.

    5. Learn and apply timeless and universal principles of continuous improvement, and develop skills and proficiency in Lean Six Sigma tools and methodologies.

  • Developing a culture of engaged and empowered city employees who trust one another and who know how to accomplish a common goal is key in becoming more efficient and effective in the provision of municipal services.

    The ideals of continuous improvement are realized when civil servants engage as problem-solvers and continually push the limits of what’s possible in municipal government.

    To accomplish this aim, City Benchmark™ provides a 55-minute virtual workshop once a week for 11 weeks. In these workshops, city leaders and employees develop skills and expertise in problem-solving, project management, continuous improvement, trust and accountability, and cultural transformation.

    For most participants, this 11-week development course becomes a much-anticipated opportunity to come together to learn, share, and transform municipal government.

Attend Workshop

Workshop Agenda

  • Week 1: Create Value for the Customer, Discipline 1 - Establish the Team

  • Week 2: The Value of Flow & Pull, Discipline 2 - Describe the Problem & State the Goal

  • Week 3: Focus on Process, Discipline 3 - Contain the Problem

  • Week 4: Assure Quality at the Source, Discipline 4 - Identify, Define & Verify Root Cause(s)

  • Week 5: Think Systemically, Discipline 5 - Choose Corrective Actions

  • Week 6: Embrace Scientific Thinking, Discipline 6 - Implement & Validate Corrective Actions

  • Week 7: Create Constancy of Purpose, Discipline 6 - Implement & Validate Corrective Actions

  • Week 8: Respect Every Individual, Discipline 7 - Prevent Recurrence

  • Week 9: Lead with Humility, Discipline 8 - Recognize and Reward the Team

  • Week 10: Seek Perfection, Work Improvement Project Preparation

  • Week 11: Work Improvement Project A3 Presentations

Frequently asked questions.

  • Full refund up to 48 hours of event start.

  • All Sessions will be recorded for participants to go back and review as needed.

  • Your project coach will still be available to provide support with completing your Work Improvement Project after the 11-week training period has ended.

  • Yes, participants are welcome to use any PM software they're familiar with, including Asana, monday, MS Project, Smartsheets, etc.

  • 5 participants minimum, 20 participants maximum.

  • Yes, as long as there are at least 5 and not more than 20 participants in the class.

  • Some familiarity with continuous improvement tools and methodologies is helpful, but not required for successful completion of the Problem Solving for Public Servants workshop.

  • We certainly understand things may come up that make it difficult or impossible to complete training with your current cohort. In these cases, we allow participants to resume their training in a future workshop for no additional cost.

  • Certified and experienced Lean Six Sigma, project management, and continuous improvement professionals facilitate Problem Solving for Public Servants workshops. Taught by master instructors, timeless and universal principles guide participant development and cultural transformation.