“If you can’t measure it, you can’t improve it.” - Lord Kelvin

Municipal services benchmarking is the process of measuring the provision of services in one city organization against those of others.

GOOD benchmarking turns data into insights and helps you understand how efficient and effective your organization is in relation to others.

GREAT benchmarking turns insights into action and engages you and your team in solving problems to transform government.

The ideals of continuous improvement are realized when public servants engage as problem solvers and continuously improve their government value-for-the-tax-dollar metric.