What is your refund policy?

Full refund up to 48 hours of event start.

What if I have to miss some of the training sessions?

All Sessions will be recorded for participants to go back and review as needed.

What happens if I’m not able to complete my Work Improvement Project withing 11 weeks?

Your project coach will still be available to provide support with completing your Work Improvement Project after the 11-week training period has ended.

Am I able to use my organizations PM software for managing my Work Improvement Project?

Yes, participants are welcome to use any PM software they're familiar with, including Asana, monday, MS Project, Smartsheets, etc.

What are the minimum and maximum number of participants in each training cohort?

5 participants minimum, 20 participants maximum.

Can I have a training cohort of employees from the same organization?

Yes, as long as there are at least 5 and not more than 20 participants in the class.

Do I need to have expertise or previous training in continuous improvement or Lean Six Sigma?

Some familiarity with continuous improvement tools and methodologies is helpful, but not required for successful completion of the Problem Solving for Public Servants workshop.

What happens if I need to stop attending classes midway through the 11-week training period?

We certainly understand things may come up that make it difficult or impossible to complete training with your current cohort. In these cases, we allow participants to resume their training in a future workshop for no additional cost.

Who leads these training sessions, and what are their credentials and qualifications?

Certified and experienced Lean Six Sigma, project management, and continuous improvement professionals facilitate Problem Solving for Public Servants workshops. Taught by master instructors, timeless and universal principles guide participant development and cultural transformation.